Privacy Policy

1. Information We Collect

At Glowing Legacy, we collect information that you provide directly to us, including:

• Name, email address, and phone number
• Video recordings and messages you create
• Recipient information for video delivery
• Payment and billing information
• Communications with our support team

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and deliver video messages to recipients
• Send you technical notices and support messages
• Process payments and prevent fraud
• Respond to your comments and questions
• Send you marketing communications (with your consent)

3. Data Storage and Security

Your videos and personal information are stored securely using industry-standard encryption. We use:

• 256-bit SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• Secure cloud storage with multiple redundancy
• Regular security audits and monitoring
• Strict access controls and authentication

4. Video Privacy

Your video messages are private and secure:

• Only you and designated recipients can access your videos
• Videos are not publicly viewable or searchable
• We never sell or share your videos with third parties
• You maintain full ownership of your content
• You can delete your videos at any time

5. Sharing Information

We do not sell your personal information. We may share your information only:

• With your explicit consent
• With service providers who assist our operations
• To comply with legal obligations
• To protect rights, property, or safety

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications
• Withdraw consent at any time

7. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Videos are stored according to your selected plan duration. You can request deletion at any time.

8. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

9. International Users

If you are accessing our service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: privacy@glowinglegacy.com
• Support: support@glowinglegacy.com